Who you deal with
Pikoman is run by Piko Media Lans, a sole proprietorship in Sweden, approved for F-tax and registered for VAT. You reach us at hello@pikoman.se.
For businesses
Pikoman is a service for building products, and is sold to businesses: companies, organisations and people who use it in their trade or profession. By creating an app or choosing a paid plan you confirm that you use Pikoman for such a purpose, and the consumer rules on distance contracts, such as the 14-day right of withdrawal, do not apply. If you act for a company, you accept these terms on its behalf.
Your account
You sign in with GitHub. Keep that account safe: what is done when you are signed in counts as done by you. The keys you make for your apps are yours to look after. We only ever receive their public halves, so we cannot recover a lost private key, and you make a new one in the dashboard instead.
The plans
What each plan includes (connections at the same time, messages a day, number of apps) is on the pricing page. Every feature is in both plans except bots: an API key that joins channels as a bot (the rights subscribe and client_events) can be made on Pro only. Moderating over the HTTP API (kick, ban and disconnect) is in both plans. Otherwise the plans differ only in how much you can use.
- Free costs nothing and has no time limit. We may change or end it with 30 days' notice.
- Pro costs the price on the pricing page when you subscribe, per month, paid in advance. It renews each month until you cancel.
- Above Pro's limits, we agree a price for your volume in writing.
Payment and VAT
Prices are in euro and exclude VAT. Swedish VAT, 25 %, is added to every payment, and shows on the receipt and the invoice. You pay by card or another method our payment provider, Stripe, offers. Stripe sends the receipt and invoice to the email address you give at checkout, and keeps your card details: we never see them.
If a payment fails, Stripe tries again for a while and emails you. If it still has not gone through, your apps go back to the Free plan's limits. Nothing is deleted.
Cancelling and changing plan
You cancel Pro at any time in the dashboard, under Manage subscription. Pro then lasts until the end of the month you have paid for, and your apps go back to the Free plan's limits after that. Months already paid are not refunded. Moving to Pro applies at once.
The Free plan has one app. When Pro ends, apps you created on Pro beyond that one are paused, not deleted: they keep their keys but are off the service, and run again as soon as you take Pro again. Apps you had before Pro are not paused. While Pro is ending, the dashboard shows which apps will pause and lets you choose which one keeps running. When Pro ends, the bot rights of every app's keys (joining channels) pause the same way: the keys are kept, their other rights keep working, and bots are let back in when you take Pro again.
Limits and fair use
The connection limit is enforced by the service: past it, new connections are refused until others close. Messages a day are not cut off mid-day; if you keep passing your plan's number, we write to you and ask you to move to a larger plan.
You may not use Pikoman:
- for anything illegal, or to send material that breaks someone else's rights;
- for spam, malware, or to attack, overload or probe the service or anyone else;
- to get around the limits, for example by spreading one product over many free accounts;
- to resell Pikoman itself as a realtime service without our written agreement.
If an app breaks these rules or threatens the service for others, we may suspend it at once. We tell you why, and switch it back on when the problem is gone.
Your data
What your apps send passes through Pikoman to the clients in the channel and is not stored by us, apart from
counts we need to run and limit the service (connections, messages, requests). Channels of the kind
private-encrypted- are encrypted end to end, so we cannot read them at all. What we keep about
you, and why, is under Privacy and cookies. Where we process personal data on your
behalf, we do so only to deliver the service to you.
Availability and changes
We work to keep Pikoman running and fix faults quickly, and show its state on the status page. These plans come without a promised uptime or compensation for downtime. We may change the service, for example to improve it or for security, and tell you in advance by email when a change affects what you have built.
Liability
Pikoman is provided as it is. We are not liable for indirect loss, such as lost profit or lost data. Our total liability is limited to what you have paid us in the 12 months before the event. This does not limit liability that the law does not allow us to limit, such as for intent or gross negligence.
Ending
You may stop using Pikoman and delete your apps at any time. We may end your access with 30 days' notice, or at once if you seriously break these terms. If we end a paid plan without you having broken the terms, we refund the part of the month not used.
Changes to these terms
We may change these terms. A change that is to your disadvantage, including a new price for Pro, is emailed to you at least 30 days before it applies, so you can cancel before then.
Law and disputes
Swedish law applies. If we disagree, write to us first: most things can be solved that way. Otherwise a dispute is settled by a Swedish general court, with the Stockholm District Court as the first instance.
Last changed 26 October 2026.